Terms & Conditions
Last Updated: 8 February 2025
These Terms and Conditions (“Terms”) govern your use of the Immersify (KL) Sdn. Bhd website (“Site”) and the purchase and use of tickets for the immersive experience (“Experience”). By purchasing tickets or using our Site and at our ticket counters, you agree to comply with these Terms. Please read them carefully before making a purchase.
1. Ticket Purchase
1.1 Eligibility: You must be at least 18 years old to purchase tickets for the Experience. By purchasing a ticket, you confirm that you meet the eligibility criteria.
1.2 Ticket Types: Tickets are available in various categories (e.g., general admission, MyKad holders, children and family packages). Prices and availability are subject to change. Tickets purchased are non-transferable and can only be used for the date and time indicated.
1.3 Ticket Pricing: All ticket prices are listed in MYR and include applicable taxes, unless stated otherwise. Prices are subject to change without notice.
1.4 Payment: Payments must be made through the accepted payment methods on our Site. Your purchase is not confirmed until we receive payment and send you a confirmation email along with your ticket. Access to immersify KL is by presenting the ticket at our entrance for a QR code scan.
1.5 Confirmation: After your purchase, you will receive a confirmation email with your ticket details. Please keep this confirmation for entry. You may also receive additional instructions or information about the Experience.
1.6 Resale of Tickets: Tickets may not be resold, transferred, or exchanged for commercial purposes. Unauthorised resale may result in the invalidation of the ticket.
2. Cancellations, Rescheduling, and Refunds
2.1 Cancellation: Tickets are non-refundable.
2.2 Refunds: Refunds are only provided under specific circumstances, such as if the event is canceled by us or if required by law. In such cases, you will be notified and the refund process will be initiated.
2.4 No-Show: If you fail to show up for your scheduled experience, your ticket will be considered void, and no refund will be issued.
3. Health and Safety
3.1 Health Requirements: Some parts of the Experience may involve physical activities or sensory effects. If you have any health concerns, including but not limited to, respiratory conditions, pregnancy, or other medical issues, please consult your doctor before purchasing tickets. You participate at your own risk.
3.2 Participant Safety: By entering the Experience, you agree to follow all safety instructions, house rules, and guidelines provided by our immersify KL staff. Failure to follow these instructions may result in removal from the Experience without a refund.
3.3 Alcohol and Drugs: Consumption of alcohol or drugs is strictly prohibited inside the Experience. If you appear intoxicated, you may be denied entry or asked to leave the Experience for safety reasons.
4. Access and Admission
4.1 Entry Requirements: You must present a valid ticket and any required identification for entry. The name on the ticket must match the person entering the Experience. If you are unable to provide the necessary proof of identity, entry may be denied.
4.2 Re-entry: The QR code on your ticket is only valid for One (1) time entry/scan only. You may leave the gallery and return again. Do remember to hold on to your entrance tickets and get a re-entry stamp before you exit.
4.3 Late Arrival: Please arrive at least 5 minutes before your scheduled entry time. If you are late, we cannot guarantee entry into the Experience. Late arrivals may be rescheduled for the next available time slot, subject to availability.
4.4 Refusal of Entry: We reserve the right to refuse entry to the Experience for any reason, including but not limited to, failure to follow our health and safety protocols, house rules and visitor guidelines, inappropriate behavior, or failure to comply with these Terms and Conditions.
4.5 Check-In Policy: You must show Mykad, MyKid, Birth Certificate, or any legal documents (e.g. passport) at the entrance to the gallery. Gallery staff will only admit visitors as per the date and time slot stated on your ticket. The last admission is at 8.30 pm daily. Only one re-entry is allowed and it must be within your time slot.
5. Behavior and Conduct
5.1 Conduct: You agree to behave respectfully toward all staff and other participants during your visit. Disruptive, violent, or inappropriate behavior will not be tolerated and may result in removal from the Experience.
5.2 Photography and Filming: Unless explicitly stated otherwise, you are not permitted to take photographs, videos, or recordings with flash and lighting during the Experience.
5.3 Personal Items: We are not responsible for any lost, stolen, or damaged personal items during your visit. We recommend leaving valuables at home or securely storing them.
6. Intellectual Property
6.1 Ownership: All content, designs, trademarks, logos, and other intellectual property related to immersify KL and the Experience are the property of Immersify (KL) Sdn. Bhd. or its licensors and are protected by copyright and other intellectual property laws.
6.2 License: You are granted a limited, non-transferable license to access and use the Experience for personal, non-commercial purposes. You may not reproduce, distribute, or create derivative works from any content related to the Experience without prior written permission.
7. Liability and Disclaimers
7.1 Limitation of Liability: To the fullest extent permitted by law, Immersify (KL) Sdn. Bhd. is not liable for any personal injury, loss, damage, or theft that occurs during your visit. You participate in the Experience at your own risk.
7.2 Force Majeure: Immersify (KL) Sdn. Bhd. is not liable for any delays or cancellations due to events outside of our control, including but not limited to, natural disasters, pandemics, labor strikes, or governmental restrictions.
8. Privacy and Data Protection
8.1 Collection of Personal Data: By purchasing tickets or using our Site, you agree to the collection and use of your personal data in accordance with our Privacy Policy. We collect personal information to process your order, communicate with you, and improve our services.
8.2 Data Retention: We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy unless a longer retention period is required or permitted by law.
9. Amendments
9.1 Changes to Terms:We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website, and the “Last Updated” date at the top of the page will reflect the most recent revisions. By continuing to use the Site or purchase tickets after such changes, you agree to be bound by the updated Terms.
10. Governing Law
10.1 Jurisdiction:: These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in Malaysia.
11. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
hello@immersifykl.com
Privacy Policy
Last Updated: 6 February 2025
www.immersifykl.com (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines the information we collect, how we use it, and the steps we take to ensure your data is protected when using our ticketing and e-commerce platform (“Service”). By using our website and purchasing tickets, souvenirs and/or food and beverages through our platform, you agree to the collection and use of your personal information as described in this policy.
1. Information We Collect
We collect personal information to provide and improve our service. The types of personal data we may collect include:
- Personal Identification Information: Name, email address, phone number, payment details (credit card information or other payment methods), and any other information necessary to process ticket and/or e-commerce transactions.
- Usage Data: Information about how you use our website, including browsing patterns, pages viewed, and access times. This information may be collected via cookies or other tracking technologies.
- Communication Data: If you contact us via email, phone, or chat, we may collect the content of your communication and any other information you provide in your inquiries.
2. How We Use Your Information
We use the collected data for various purposes, including:
- Ticket, Souvenir or Food & Beverages Purchase and Processing: To process and confirm your purchase(s), including payment processing.
- Customer Support: To provide customer service and support, address your inquiries, and resolve any issues related to your purchase.
- Email Communication: To send you order confirmations, event updates, promotional offers, and other relevant information regarding your ticket purchase.
- Website Improvement: To analyse usage trends and improve the user experience on our website.
- Legal Obligations: To comply with any applicable legal, regulatory, or contractual requirements.
3. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information with:
- Service Providers: We may share your data with trusted third-party service providers that help with processing payments, managing events, or delivering customer service.
- Legal Compliance: We may disclose your personal data if required to do so by law or if we believe that such action is necessary to comply with legal obligations or to protect our rights, property, or safety.
- Business Transfers: If we undergo a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.
4. Data Security
We take reasonable precautions to protect your personal information from unauthorised access, use, or disclosure. These include encryption, secure payment gateways, and access controls. However, no method of data transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.
5. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete personal information.
- Deletion: You may request that we delete your personal data, subject to certain legal restrictions.
- Object to Processing: You may object to the processing of your personal data, including direct marketing.
- Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at hello@immersifykl.com.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small files stored on your device that help us analyze website traffic and improve user experience. You can control cookie settings in your browser, but disabling cookies may affect some functionality of the website.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our service is not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information.
9. International Data Transfers
If you are located outside of Malaysia, please note that your personal information may be transferred to and processed in Malaysia or other jurisdictions. By using our platform, you consent to the transfer of your personal data to countries that may not have the same level of data protection laws as your home country.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we will indicate the “Last Updated” date at the top of the policy. We encourage you to review this policy periodically for any updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us at:
hello@immersifykl.com
Frequently Asked Questions (FAQs)
1. What is Immersify KL?
Immersify KL is Malaysia’s fi rst purpose-built permanent 30,000 sqft immersive media art gallery designed specifi cally to produce a multi-sensory journey that evokes a myriad of emotions. Featuring 11 uniquely crafted zones masterfully developed from South Korea with Malaysia’s vibrant cultural identity, we are dedicated to curating a one-of-a-kind experience that sparks imagination, inspires learning, and awakens the mind.
2. How long is the experience?
The immersive experience typically lasts 1.5 to 2 hours. However, the duration can vary depending on the fl ow of the experience and how long you take to explore and interact with different elements.
3. What should I expect during the experience?
You may experience immersive content through visual projections, spatial 3D surround sounds, interactive activities, LED fl oors and walls, and installations using high defi nition equipment and cutting-edge technology.
4. Are there age restrictions for the experience?
Our experience is designed for visitors of all ages. Children under 12 years old must be accompanied by an adult at all times.
5. How do I buy tickets?
Tickets can be purchased directly on our website at www.immersifykl.com , or at the entrance of our gallery at Ground Floor, The Labs, Bukit Bintang City Centre (subject to availability). We recommend purchasing tickets in advance as our attraction may sell out quickly, especially during peak times, weekends, and public holidays.
6. Can I purchase my tickets in advance?
Yes, you can purchase your tickets in advance through our website at www.immerisfykl.com/ticket
7. Can I buy my tickets at the door?
We strongly recommend buying tickets in advance. However, tickets may be available at the door on a fi rst-come, fi rst-served basis. Check availability by visiting our website.
8. What if I lose my ticket?
If you have purchased your ticket online, you can retrieve your ticket from your email. If it’s a physical ticket, please visit our counters at immersify Kuala Lumpur for assistance.
9. What is your cancellation or refund policy?
Tickets are non-refundable after purchase.
10. What happens if I am late for my scheduled time?
To ensure the best experience for all visitors, we ask that you arrive at least 5 minutes before your scheduled time. Late arrivals may not be allowed to enter the experience, or they may be required to join the next available time slot, depending on availability.
11. Is the attraction wheelchair accessible?
Yes, Immersify KL is fully wheelchair accessible. We also offer assistance if needed to guide our visitors who are in wheelchairs.
12. Can I take photos or videos during the experience?
Yes, you can. However, to preserve the immersive atmosphere, we ask that you refrain from fl ash photography or videography during the experience. We encourage you to enjoy the moment and be fully engaged. Designated photo areas are available in most of our zones.
13. Are there any special discounts available?
We offer lower pricing for children and MyKad holders (Malaysians).
14. Can I bring food or drinks?
Food and drinks are not allowed inside the immersive experience areas. However, you can purchase refreshments and be mesmerised by the illuminating art and fl avours of our cafe.
15. Is there parking available?
Yes, parking is available at Menara EcoWorld and Lalaport. If you are using public transportation, we also provide detailed instructions on how to get to the venue on this website.
16. Is the experience safe?
Yes, your safety is our top priority. We follow all necessary health and safety guidelines, and our staff is trained to assist you throughout the experience. We also ensure that all special effects and interactions are carefully planned to avoid any risks. You are also advised to walk and not run as some of our zones have mirror walls and pillars.
17. Do you offer group bookings?
Yes, we offer group booking packages. For more information, please contact us at hello@immersifykl.com.
18. How do I stay updated about immersify KL?
Follow us on social media @immersifykl to stay updated on the latest news and updates
19. I have more questions. Who can I contact?
If you have any further questions, please feel free to contact us at hello@immersifykl.com. Our team is happy to assist you!
20. What are your customer service’s operating hours ?
Our customer service is
available Monday to Friday, from 9:00 AM to 5:00 PM, excluding public holidays.
If you email us during the weekend or outside of these hours, we will respond
on the next business day.
Terms & Conditions
Last Updated: 8 February 2025
These Terms and Conditions (“Terms”) govern your use of the Immersify (KL) Sdn. Bhd website (“Site”) and the purchase and use of tickets for the immersive experience (“Experience”). By purchasing tickets or using our Site and at our ticket counters, you agree to comply with these Terms. Please read them carefully before making a purchase.
1. Ticket Purchase
1.1 Eligibility: You must be at least 18 years old to purchase tickets for the Experience. By purchasing a ticket, you confirm that you meet the eligibility criteria.
1.2 Ticket Types: Tickets are available in various categories (e.g., general admission, MyKad holders, children and family packages). Prices and availability are subject to change. Tickets purchased are non-transferable and can only be used for the date and time indicated.
1.3 Ticket Pricing: All ticket prices are listed in MYR and include applicable taxes, unless stated otherwise. Prices are subject to change without notice.
1.4 Payment: Payments must be made through the accepted payment methods on our Site. Your purchase is not confirmed until we receive payment and send you a confirmation email along with your ticket. Access to immersify KL is by presenting the ticket at our entrance for a QR code scan.
1.5 Confirmation: After your purchase, you will receive a confirmation email with your ticket details. Please keep this confirmation for entry. You may also receive additional instructions or information about the Experience.
1.6 Resale of Tickets: Tickets may not be resold, transferred, or exchanged for commercial purposes. Unauthorised resale may result in the invalidation of the ticket.
2. Cancellations, Rescheduling, and Refunds
2.1 Cancellation: Tickets are non-refundable.
2.2 Refunds: Refunds are only provided under specific circumstances, such as if the event is canceled by us or if required by law. In such cases, you will be notified and the refund process will be initiated.
2.4 No-Show: If you fail to show up for your scheduled experience, your ticket will be considered void, and no refund will be issued.
3. Health and Safety
3.1 Health Requirements: Some parts of the Experience may involve physical activities or sensory effects. If you have any health concerns, including but not limited to, respiratory conditions, pregnancy, or other medical issues, please consult your doctor before purchasing tickets. You participate at your own risk.
3.2 Participant Safety: By entering the Experience, you agree to follow all safety instructions, house rules, and guidelines provided by our immersify KL staff. Failure to follow these instructions may result in removal from the Experience without a refund.
3.3 Alcohol and Drugs: Consumption of alcohol or drugs is strictly prohibited inside the Experience. If you appear intoxicated, you may be denied entry or asked to leave the Experience for safety reasons.
4. Access and Admission
4.1 Entry Requirements: You must present a valid ticket and any required identification for entry. The name on the ticket must match the person entering the Experience. If you are unable to provide the necessary proof of identity, entry may be denied.
4.2 Re-entry: The QR code on your ticket is only valid for One (1) time entry/scan only. You may leave the gallery and return again. Do remember to hold on to your entrance tickets and get a re-entry stamp before you exit.
4.3 Late Arrival: Please arrive at least 5 minutes before your scheduled entry time. If you are late, we cannot guarantee entry into the Experience. Late arrivals may be rescheduled for the next available time slot, subject to availability.
4.4 Refusal of Entry: We reserve the right to refuse entry to the Experience for any reason, including but not limited to, failure to follow our health and safety protocols, house rules and visitor guidelines, inappropriate behavior, or failure to comply with these Terms and Conditions.
4.5 Check-In Policy: You must show Mykad, MyKid, Birth Certificate, or any legal documents (e.g. passport) at the entrance to the gallery. Gallery staff will only admit visitors as per the date and time slot stated on your ticket. The last admission is at 8.30 pm daily. Only one re-entry is allowed and it must be within your time slot.
5. Behavior and Conduct
5.1 Conduct: You agree to behave respectfully toward all staff and other participants during your visit. Disruptive, violent, or inappropriate behavior will not be tolerated and may result in removal from the Experience.
5.2 Photography and Filming: Unless explicitly stated otherwise, you are not permitted to take photographs, videos, or recordings with flash and lighting during the Experience.
5.3 Personal Items: We are not responsible for any lost, stolen, or damaged personal items during your visit. We recommend leaving valuables at home or securely storing them.
6. Intellectual Property
6.1 Ownership: All content, designs, trademarks, logos, and other intellectual property related to immersify KL and the Experience are the property of Immersify (KL) Sdn. Bhd. or its licensors and are protected by copyright and other intellectual property laws.
6.2 License: You are granted a limited, non-transferable license to access and use the Experience for personal, non-commercial purposes. You may not reproduce, distribute, or create derivative works from any content related to the Experience without prior written permission.
7. Liability and Disclaimers
7.1 Limitation of Liability: To the fullest extent permitted by law, Immersify (KL) Sdn. Bhd. is not liable for any personal injury, loss, damage, or theft that occurs during your visit. You participate in the Experience at your own risk.
7.2 Force Majeure: Immersify (KL) Sdn. Bhd. is not liable for any delays or cancellations due to events outside of our control, including but not limited to, natural disasters, pandemics, labor strikes, or governmental restrictions.
8. Privacy and Data Protection
8.1 Collection of Personal Data: By purchasing tickets or using our Site, you agree to the collection and use of your personal data in accordance with our Privacy Policy. We collect personal information to process your order, communicate with you, and improve our services.
8.2 Data Retention: We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy unless a longer retention period is required or permitted by law.
9. Amendments
9.1 Changes to Terms:We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website, and the “Last Updated” date at the top of the page will reflect the most recent revisions. By continuing to use the Site or purchase tickets after such changes, you agree to be bound by the updated Terms.
10. Governing Law
10.1 Jurisdiction:: These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in Malaysia.
11. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
hello@immersifykl.com
Refund Policy
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Privacy Policy
Last Updated: 6 February 2025
www.immersifykl.com (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines the information we collect, how we use it, and the steps we take to ensure your data is protected when using our ticketing and e-commerce platform (“Service”). By using our website and purchasing tickets, souvenirs and/or food and beverages through our platform, you agree to the collection and use of your personal information as described in this policy.
1. Information We Collect
We collect personal information to provide and improve our service. The types of personal data we may collect include:
- Personal Identification Information: Name, email address, phone number, payment details (credit card information or other payment methods), and any other information necessary to process ticket and/or e-commerce transactions.
- Usage Data: Information about how you use our website, including browsing patterns, pages viewed, and access times. This information may be collected via cookies or other tracking technologies.
- Communication Data: If you contact us via email, phone, or chat, we may collect the content of your communication and any other information you provide in your inquiries.
2. How We Use Your Information
We use the collected data for various purposes, including:
- Ticket, Souvenir or Food & Beverages Purchase and Processing: To process and confirm your purchase(s), including payment processing.
- Customer Support: To provide customer service and support, address your inquiries, and resolve any issues related to your purchase.
- Email Communication: To send you order confirmations, event updates, promotional offers, and other relevant information regarding your ticket purchase.
- Website Improvement: To analyse usage trends and improve the user experience on our website.
- Legal Obligations: To comply with any applicable legal, regulatory, or contractual requirements.
3. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information with:
- Service Providers: We may share your data with trusted third-party service providers that help with processing payments, managing events, or delivering customer service.
- Legal Compliance: We may disclose your personal data if required to do so by law or if we believe that such action is necessary to comply with legal obligations or to protect our rights, property, or safety.
- Business Transfers: If we undergo a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.
4. Data Security
We take reasonable precautions to protect your personal information from unauthorised access, use, or disclosure. These include encryption, secure payment gateways, and access controls. However, no method of data transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.
5. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete personal information.
- Deletion: You may request that we delete your personal data, subject to certain legal restrictions.
- Object to Processing: You may object to the processing of your personal data, including direct marketing.
- Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at hello@immersifykl.com.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small files stored on your device that help us analyze website traffic and improve user experience. You can control cookie settings in your browser, but disabling cookies may affect some functionality of the website.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our service is not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information.
9. International Data Transfers
If you are located outside of Malaysia, please note that your personal information may be transferred to and processed in Malaysia or other jurisdictions. By using our platform, you consent to the transfer of your personal data to countries that may not have the same level of data protection laws as your home country.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we will indicate the “Last Updated” date at the top of the policy. We encourage you to review this policy periodically for any updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us at:
hello@immersifykl.com
Frequently Asked Questions (FAQs)
1. What is Immersify KL?
Immersify KL is Malaysia’s fi rst purpose-built permanent 30,000 sqft immersive media art gallery designed specifi cally to produce a multi-sensory journey that evokes a myriad of emotions. Featuring 11 uniquely crafted zones masterfully developed from South Korea with Malaysia’s vibrant cultural identity, we are dedicated to curating a one-of-a-kind experience that sparks imagination, inspires learning, and awakens the mind.
2. How long is the experience?
The immersive experience typically lasts 1.5 to 2 hours. However, the duration can vary depending on the fl ow of the experience and how long you take to explore and interact with different elements.
3. What should I expect during the experience?
You may experience immersive content through visual projections, spatial 3D surround sounds, interactive activities, LED fl oors and walls, and installations using high defi nition equipment and cutting-edge technology.
4. Are there age restrictions for the experience?
Our experience is designed for visitors of all ages. Children under 12 years old must be accompanied by an adult at all times.
5. How do I buy tickets?
Tickets can be purchased directly on our website at www.immersifykl.com , or at the entrance of our gallery at Ground Floor, The Labs, Bukit Bintang City Centre (subject to availability). We recommend purchasing tickets in advance as our attraction may sell out quickly, especially during peak times, weekends, and public holidays.
6. Can I purchase my tickets in advance?
Yes, you can purchase your tickets in advance through our website at www.immerisfykl.com/ticket
7. Can I buy my tickets at the door?
We strongly recommend buying tickets in advance. However, tickets may be available at the door on a fi rst-come, fi rst-served basis. Check availability by visiting our website.
8. What if I lose my ticket?
If you have purchased your ticket online, you can retrieve your ticket from your email. If it’s a physical ticket, please visit our counters at immersify Kuala Lumpur for assistance.
9. What is your cancellation or refund policy?
Tickets are non-refundable after purchase.
10. What happens if I am late for my scheduled time?
To ensure the best experience for all visitors, we ask that you arrive at least 5 minutes before your scheduled time. Late arrivals may not be allowed to enter the experience, or they may be required to join the next available time slot, depending on availability.
11. Is the attraction wheelchair accessible?
Yes, Immersify KL is fully wheelchair accessible. We also offer assistance if needed to guide our visitors who are in wheelchairs.
12. Can I take photos or videos during the experience?
Yes, you can. However, to preserve the immersive atmosphere, we ask that you refrain from fl ash photography or videography during the experience. We encourage you to enjoy the moment and be fully engaged. Designated photo areas are available in most of our zones.
13. Are there any special discounts available?
We offer lower pricing for children and MyKad holders (Malaysians).
14. Can I bring food or drinks?
Food and drinks are not allowed inside the immersive experience areas. However, you can purchase refreshments and be mesmerised by the illuminating art and fl avours of our cafe.
15. Is there parking available?
Yes, parking is available at Menara EcoWorld and Lalaport. If you are using public transportation, we also provide detailed instructions on how to get to the venue on this website.
16. Is the experience safe?
Yes, your safety is our top priority. We follow all necessary health and safety guidelines, and our staff is trained to assist you throughout the experience. We also ensure that all special effects and interactions are carefully planned to avoid any risks. You are also advised to walk and not run as some of our zones have mirror walls and pillars.
17. Do you offer group bookings?
Yes, we offer group booking packages. For more information, please contact us at hello@immersifykl.com.
18. How do I stay updated about immersify KL?
Follow us on social media @immersifykl to stay updated on the latest news and updates
19. I have more questions. Who can I contact?
If you have any further questions, please feel free to contact us at hello@immersifykl.com. Our team is happy to assist you!
20. What are your customer service’s operating hours ?
Our customer service is
available Monday to Friday, from 9:00 AM to 5:00 PM, excluding public holidays.
If you email us during the weekend or outside of these hours, we will respond
on the next business day.
